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Unsure about anything? Let us know by email and we will try and sort any queries you may have. Some questions are answered here already.

 

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Answers!

If we have not covered your question(s) correctly, please let us know as we try to ensure a stress free holiday or trip before you even leave home! Your enjoyment and satisfaction is important to us.

 

 

 

 

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Frequently Asked Questions

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  1. How do I make a reservation either for myself or a group?
  2. Where can I find prices for putting my own package together?
  3. What is the minimum qualification level to dive the U260 and Kowloon Bridge?
  4. How do I book the discounted ferry tickets and what crossings are available on each route?
  5. How many people can book into The Stone House B&B?
  6. Are you open year-round?
  7. How many people will be on my diving course?
  8. When is the best time to dive the U260 and Kowloon Bridge?
  9. Can I pay the 25% deposit or balance in Sterling?
  10. Is the cost of airfills included in the package price?
  11. All I want is an air or nitrox fill - is that OK?
  12. Is there a refund or charge if I decide not to dive when I have prebooked?
  13. Do you offer discounts for group bookings?
  14. Do you service regulators or test cylinders?
  15. What dive insurance to you recommend?
  16. Do you provide a dive guide?
  17. I haven't dived for a while, but am qualified - do I need a Scuba Review?
  18. Do you have showers available?
  19. Are there any sandy beaches for my kids to visit?
  20. What is there to do for my non-diving family members?
  21. Are there any restaurants nearby for evening meals that you recommend?
  22. Is there life music in the village?

How do I make a reservation ..... ?

You can either send us an email or give us a call, giving as many details as possible and we will email/contact you. Alternatively you can send a text / SMS message.

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Where can I find package prices ... ?

All packages include an element of diving and/or travel and/or accommodation - see price list for break down. Optional extras can include ferry tickets from the UK, airport transfers, airfills or nitrox, rental of equipment, guiding by an instructor or divemaster. For more information email us.

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What is the minimum qualification needed ... ?

We strongly recommend that you have at least 25 dives logged before diving the Kowloon and 50 for the U260. In addition you need to have at least PADI Advanced Open Water with Deep Diver Specialty or BSAC Sport Diver for Kowloon Bridge and Dive Leader for U260.

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How do I book a ferry ... ?

There are a number of routes and ferry times, so please email us your route preference and dates/times and we'll help you with your crossings between Wales and Ireland. We can offer a discount on Fastnet Line or Stena Line ferry tickets which represent approximately 15% to 25% off their online prices. However these must be booked in advance, giving full details of vehicle(s) and driver/passengers. Payment terms apply.

Please email us know if you're interested in obtaining a quotation.

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How many people in the B&B ... ?

The Stone House B&B has four rooms (with 3 double beds and 4 single beds) and therefore group size may depend on how many couples are included, but typically Room 1 is for a single or couple, Room 2 for a couple, Room 3 for either a couple, family or 2 people as a twin and Room 4 with 4 single beds can be a mixture. All rooms have their own bathroom & showers. This means it takes normally groups of up to 10 people with overflow reserved in a nearby B&B, hostel or hotel.

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Opening times ... ?

Although we're open year-round, it is best to call either the landline or mobile to check that we're not all on or in the water and therefore away from the centre. We don't mind you calling in either a little before 9 a.m. or after 6 p.m. to drop off cylinders or equipment perhaps, or arrange for early collection, but just give us a call beforehand.

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How many people would be on a diving course with me ... ?

We teach all courses in small ratios or even on a one-to-one ratio (except the beginner level "Discover Scuba" where we need a minimum of 2 students). The timetable too is geared to suit you and when booking your course we'll discuss what dates and times are most convenient for you. Courses can run on consecutive days or split over weekends or blocks of 2 days midweek or even single days - provided the gap between each course day is not more than 1 year apart!

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When is the best time to dive ... ?

Diving the Kowloon or U260 requires slack water, which changes every day, as well as favourable weather conditions. If a group has requested either or both of these sites on separate days then we will work out the dive schedule and evaluate conditions both in advance and again on the day before confirming suitability for all the group. Because of wind and tide we cannot guarantee any dive site and also have to bear in mind experience level of everyone on the boat. The skipper has the ultimate responsibility and authority to decide what dive site is suitable.

 

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Can I pay in Euro or Sterling... ?

Yes, you can pay in either Sterling or Euros (accepted credit cards are Visa & Mastercard or Laser, cash, cheque & Paypal). Please note however that credit cards, Laser and Paypal transactions are in Euros only at our end, but you will see these converted on your credit card bill or bank statement using bank rates of exchange..

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Is the cost of airfills extra... ?

This depends on your chosen package, if however you have selected a package including fills we assume you arrive with a full tank and go home empty, so over a weekend / 2 day trip this means the package includes 3 airfills based on single tanks 232 bar.

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Can I buy air or nitrox fills only... ?

Yes, all divers are welcome, whether just for small purchases from the shop, air and nitrox fills or perhaps advise on where to dive independently, with your own boat, club or group of friends including shore diving options. We are open year round (but give us a call beforehand to ensure we're not in/on the water) and fill to either 232 or 300 bar.

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Is there a refund ... ?

If you have paid for a full day or multiple-day diving, then there is no refund if you drop out of 1 or more dives and Aquaventures reserves the right to use that space without reimbursement to you. Similarly, if you have made a reservation but not yet paid then any dives prebooked must be paid for regardless of whether you dived. We therefore recommend that you take out travel insurance to cover illness or other eventualities that result in you cancelling one or more dives. Further details are available on terms and conditions.

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Do you offer a group discount ... ?

Yes, provided you pay for full boat charter (12 diving spaces). You get the cost of 1 person's diving cost refunded against airfills, rental or shop purchases when settling the final bill. There are other special offers available from time to time, check these out or email us your group details to see what we can offer.

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Do you service or test equipment ... ?

Yes, we service most makes of regulators & BCDs and carry out hydro and visual tests of steel diving cylinders. Normal turn-around time is 7 to 10 days provided service kits are in stock. Faster turn-around available in the off season. All equipment can be couriered back to you with next day delivery.

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What dive insurance ... ?

There are many insurance companies that provide good insurance cover to include travel, dive equipment, medical expenses etc. In our opinion DAN Europe Ltd. has a great range for beginner level right up to instructor / professional cover.

Responsibility for the diver's max depth, air supply, duration of the dive, safety stops etc. is down to the individual and/or buddy pair. Aquaventures cannot accept liability for in-water activities but will always give a safety briefing and on-site dive briefing with depth, tides, likely visibility etc.

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Guided dives ... ?

If you wish to be guided on your dive(s) then this is an additional service, at extra cost, subject to availability and must be prebooked. The dive guide (divemaster) will accompany an individual or small group, with the cost shared between them, to lead the diver or group and point out particular items of interest such as marine life, parts of a wreck, and the navigation during the dive. However, the dive guide is not responsible for training or safety of the individual diver(s).

 

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Scuba Review or Local Orientation for qualified diver(s) ... ?

If you haven't dived for a while and are rusty in your skills, then why not book an instructor or divemaster to take you through the skills practice in either a pool or open water dive. It can include a review of the theory as well as introduction to dive computers. You can get this signed up in your logbook and is a great way to prepare you for more "continuing education programs".

Alternatively, for divers who have trained or experienced diving in warmer climates only, we offer a "Local Orientation Dive" - which is a guided dive, with an instructor or dive master and can include practice of your skills as well as having a dive buddy to assist you in acclimatising to colder water, diving in currents, lower visibility and other conditions you might not be familiar with.

These programs are available year-round, subject to availability/weather and must be prebooked. See out price list.

 

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Showers ... ?

Yes, we have male and female changing rooms with toilets and hot showers for our divers and those diving independently can use these too when either making purchases in the shop or air/nitrox fills. Otherwise a small charge applies for showering. Do give us a call beforehand if you're not diving with us and wish to use our facilities to ensure that we're not all on/in the water and therefore away from the centre.

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Beaches nearby ... ?

Baltimore has a sandy beach at low tide in "The Cove" east facing and low water spring tides at the inner harbour itself, and a rocky beach adjacent to the RNLI Lifeboat Station, both just a few minutes walk from the dive centre and B&B. There's another rocky beach at Tramadroum, off the Beacon Road, facing west towards Sherkin. Beautiful clean white sandy beaches, great for a day out, are on either Sherkin Island or Heir (Hare) island which can be reached by ferry (10 mins to Sherkin or 20 mins to Heir).

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Family activities ... ?

For non-diving family & friends there's a range of activities and places to visit in and around Baltimore. These include kayaking, snorkelling, whale & dolphin trips, angling, gardens to visit, castle, heritage centre, beaches, walks, cycling including bicycle hire, island trips, quad-biking etc, Check it out or let us arrange something for you beforehand.

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Restaurants nearby ... ?

Baltimore has a great choice of restaurants including gourmet dining, fish platters or steak and roasts, family restaurants with pizza & grill or the bars and pubs for lunch and evening meals. Most are within walking distance of the Aquaventures Dive Centre and The Stone House B&B. If you wish us to make a recommendation and/or reservation on your behalf, please give us a call.

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Music entertainment in the evenings ... ?

Baltimore's traditional Irish music organiser for the renowned " Fiddle Fair" is Declan McCarthy. Every May he puts together a program of gigs, master-classes and well known bands playing in a number of locations over 4 days. In addition there is a local trad group who play regularly in Casey's on Monday evenings, and year-round Casey's and the Síbín also have music on Fridays or Saturdays with different musicians or bands playing in the bar. The Glebe Gardens & Café regularly has music sessions and concerts in the open-air amphitheater as well as drama performances and The Waterfront Bar also hosts bands mostly at weekends. Across the water, the Jolly Roger on Sherkin Island attracts well known bands and musicians and sessions here often go on until the small hours of the night...... Check the Baltimore website for up to date information.

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